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Frequently Asked Questions
Quick answers about buying, downloading and using your Kitzeno digital products.
Buying & Payment
How will I receive my product?
Right after successful payment your download link appears on the order confirmation page and is also emailed to you. You can always find it later under My Account, then Orders.
Are these physical products?
No. Everything on Kitzeno is a digital product, so nothing is shipped to your address. That is also why we do not ask for a delivery address at checkout.
Which payment methods do you accept?
We accept the payment methods shown at checkout, including UPI, cards and net banking where available. Payments are handled by secure third-party providers.
Do I need an account to buy?
You can check out with just your name and email. Creating an account is optional but makes it easy to re-download your files anytime.
Is my payment secure?
Yes. Payments are processed through trusted payment gateways and we never see or store your card or banking details.
Downloads & Access
I did not receive my download link. What should I do?
Check your spam or promotions folder, then open My Account to find the order. If you still cannot find it, contact us with your order number and we will resend it.
My link is not opening. Can you help?
Many bundles are delivered as Google Drive, Canva or cloud folders. Make sure you are logged in to the matching account and have enough storage. If the problem continues, message us and we will provide a fresh link.
How long do I have access to my files?
Your purchase stays in your account. We recommend downloading and saving the files to your own drive soon after purchase.
How do I open ZIP, RAR or 7z files?
Use a free app such as 7-Zip or WinRAR on a computer. Phones can struggle with very large archives, so a laptop or desktop works best.
Licence & Usage
Can I use the templates for client work?
Please read the licence note on each product page. Unless stated otherwise, products are for personal use or your own business and cannot be resold or redistributed.
Can I edit the templates?
Yes. Editable products work in the apps mentioned on the product page, such as Canva, Google Sheets, Notion, PowerPoint or Word.
Will I get updates?
If we improve or add files to a product, we share the update with existing customers where possible.
Refunds & Support
Can I get a refund?
Digital products cannot be returned once downloaded, so sales are generally final. We do help with duplicate charges, corrupted files and missing access. See our Refund & Returns Policy for details.
How can I contact support?
Use the Contact Us page and include your order number. We reply as quickly as we can.
Still have a question?
We are happy to help you choose the right product or fix any issue.
Contact Support