Privacy Policy
Your privacy matters. This page explains what information Kitzeno collects, why we collect it and how we protect it.
Last updated: 23 October 2026
Information we collect
- Order details: your name, email address and phone number (optional) provided at checkout.
- Account details: login information if you create an account.
- Usage data: pages visited, device and browser type and approximate location, collected through cookies and analytics services.
We do not collect delivery addresses because we only sell digital products.
How we use your information
- To process payments and deliver your digital products.
- To send order confirmations, download links and important updates.
- To provide customer support.
- To improve our website, products and your shopping experience.
- To send offers or news, only where you have agreed and with an easy way to unsubscribe.
Payments
Payments are handled by secure third-party payment providers. We never see or store your full card number, UPI PIN or banking credentials.
Cookies and analytics
We use cookies to keep your cart and login working and to understand how visitors use the site. You can control or delete cookies in your browser settings, although some features may not work correctly without them. We may also use analytics or advertising pixels to measure and improve our marketing.
Sharing of information
We do not sell your personal information. We share it only with trusted service providers that help us run the store, such as payment, email and hosting services, or where required by law.
Data security
We use reasonable technical and organisational measures to protect your information. No online system is completely secure, but we work to keep your data safe and limit access to it.
Your choices and rights
- Ask to see, correct or delete the personal information we hold about you.
- Unsubscribe from marketing emails at any time.
- Request that we stop using your information for certain purposes.
To make a request, please use the Contact Us page.
Retention
We keep order information for as long as needed to provide support, meet legal and accounting obligations and resolve disputes, and then delete or anonymise it.
Children
Our website is not directed at children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.